Privacy Policy
I. General Information
The confidentiality of your personal data is one of the primary concerns of hourheart.com, headquartered in Cluj-Napoca, CERNĂUŢI Street, No. 17-21, Block D, 1st Floor, Apartment 7, Cluj County, as a data operator. This document aims to inform you about the processing of your personal data in the context of using the hourheart.com website ("The Site").
II. Categories of processed personal data
II.1. If you are a customer of the Site, hourheart.com will process your personal data, such as first and last name, phone number, email address, billing address, delivery address, details about how you use the Site, for example, your behavior/preferences/habits on hourheart.com, and any other categories of data that you provide directly in the context of creating a user account, placing an order through the site, or in any other way that results from using the Site.
If you create a user account on the Site using your Facebook or Google account, hourheart.com will process the following public profile data displayed by the respective applications: username, email address.
If you choose to create a user account only before completing an order for a product available on the Site, you will be asked for your email address, which will automatically create an account. If you do not complete the order, the email address and other provided data will not be stored by hourheart.com, and the created account will be automatically deleted.
II.2. If you are a visitor to the Site, hourheart.com will process your personal data that you provide directly in the context of using the Site, such as the data you provide in the contact / inquiries / complaints section, to the extent that you contact us in this manner.
III. Purposes and Bases of Processing
III.1. If you are a customer of the Site, hourheart.com processes your personal data as follows:
To carry out the contractual relationship between you and hourheart.com, namely for processing, validating, shipping, and invoicing the order placed on the Site, updating you on the status of the order, organizing the return of ordered products, etc.
Basis: The processing of your data for this purpose is based on the contract concluded between you and hourheart.com, defined in the Terms and Conditions. Providing your personal data is necessary for the execution of this contract. Refusing to provide data may result in the inability to carry out contractual relations between you and hourheart.com. to fulfill the legal obligations incumbent upon hourheart.com in the context of services provided through the Site, including tax obligations, as well as archiving.
Basis: Processing your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is required. Refusing to provide data can result in hourheart.com being unable to meet its legal obligations and therefore unable to provide you services through the Site.
For marketing activities, namely for transmitting via distance communication means (e-mail, SMS) commercial communications about the products and services offered by hourheart.com through the Site.
Basis: The processing of your data for this purpose is based on your consent if you choose to provide it. You can give your consent for data processing for this purpose by checking the appropriate box when creating an account or after account creation, in the "My Account Information" section. To unsubscribe from such commercial communications, you can use the option at the end of each email/SMS containing commercial communications. Additionally, you can unsubscribe by accessing the "My Account Information" section. Providing your data for this purpose is voluntary. Refusing to provide consent for processing your data for this purpose will have no negative consequences for you.
For conducting various analyses and reports on the functioning of the Site, creating consumption preference profiles, primarily to enhance the experience offered on the Site. Basis: The processing of your data for this purpose is based on the legitimate interest of hourheart.com to continually improve the customer experience on the Site. Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will have no negative consequences for you.
III.2. If you are a visitor to the Site, hourheart.com processes your personal data as follows:
For marketing activities, namely for transmitting via distance communication means (e-mail, SMS) commercial communications about the products and services offered by hourheart.com through the Site. Basis: The processing of your data for this purpose is based on your consent if you choose to provide it. You can give your consent for data processing for this purpose by filling out and checking the appropriate box in the newsletter subscription form available on the Site. To unsubscribe from such commercial communications, you can use the option at the end of each email/SMS containing commercial communications. Providing your data for this purpose is voluntary. Refusing to provide consent for processing your data for this purpose will have no negative consequences for you.
For addressing complaints, claims, and for monitoring traffic and improving your experience on the Site. Basis: The processing of your data for this purpose is based on the legitimate interest of the WEBSITE to ensure the proper functioning of the Site, as well as to continually improve the experience of site visitors, including addressing various comments, inquiries, or complaints. Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will have no negative consequences for you.
IV. Duration of Your Data Processing
As a principle, hourheart.com will process your personal data for as long as necessary to achieve the processing purposes mentioned above. If you are a client, we will process your data for the entire duration of the contractual relations and subsequently according to the legal obligations incumbent upon hourheart.com (e.g., in the case of financial-accounting supporting documents for which the legal retention period is 10 years from the end of the financial year in which they were drawn up). If you are a client and choose to delete your user account by clicking the "Delete Account" button in the "My Account Information" section, hourheart.com will interpret this action as your choice to unsubscribe from receiving commercial communications keeping you updated about products and services offered through the site. In this regard, if you choose to delete your user account, we will no longer send you such emails and/or SMS messages. However, we wish to inform you that deleting your account will not automatically result in the deletion of your personal data. If you wish for your personal data to no longer be processed or want the data deleted, you can exercise the rights detailed in section VII below. If you request the account deletion, but there is at least one active order on that account, the deletion request can only be registered after the products' delivery and the completion of the last active order.
If you withdraw your consent for data processing for marketing purposes, hourheart.com will cease processing your personal data for this purpose without affecting the processing carried out by hourheart.com based on the consent expressed by you before its withdrawal.
V. Disclosure of Personal Data
To fulfill the processing purposes, hourheart.com may disclose your data to partners, third parties, or entities that support hourheart.com in conducting its activities via the website (e.g., courier companies, IT service providers), or to central/local public authorities, in the following exemplary cases: For website administration: in situations where this communication would be necessary to award prizes or other benefits to the concerned individuals, obtained as a result of their participation in various promotional campaigns organized by hourheart.com via the website; For maintaining, customizing, and improving the website and the services operated through it; For conducting data analysis, testing, research, monitoring usage and activity trends, developing safety features, and user authentication; For transmitting marketing commercial communications, under the conditions and limits provided by law; When the disclosure of personal data is provided by law, etc.
VI. Transfer of Personal Data
The personal data provided to hourheart.com can be transferred outside of Romania, but only to countries within the European Union.
VII. Your Rights
Under the conditions provided by the legislation on the processing of personal data, as data subjects, you have the following rights:
- Right to Information: The right to receive details about the processing activities performed by hourheart.com, as described in this document.
- Right of Access: The right to obtain confirmation from hourheart.com regarding the processing of personal data, as well as details about processing activities like the way the data is processed, the purpose of processing, recipients or categories of recipients of the data, etc.
- Right to Rectification: The right to have inaccurate/unjustified data corrected by hourheart.com without undue delay and to complete incomplete data. The correction/completion will be communicated to each recipient to whom the data was sent, unless this proves impossible or involves disproportionate efforts.
- Right to Erasure ("Right to be Forgotten"): In cases where:
- The data is no longer necessary for the purposes it was collected or processed for.
- Consent is withdrawn and there is no other legal basis for processing.
- The subject opposes processing and there are no prevailing legitimate reasons.
- The personal data was processed illegally.
- The personal data must be erased to comply with a legal obligation.
- The personal data was collected in connection with the offer of information society services in accordance with Union law or the internal law under which the operator is incident. It is possible that after requesting data deletion, hourheart.com will anonymize the data (thereby removing its personal nature) and continue to process it for statistical purposes.
- Right to Restrict Processing: If:
- The accuracy of the data is contested, for a period that allows us to verify data accuracy.
- The processing is illegal, and the data subject opposes the erasure of the personal data and requests the restriction of its use instead.
- The operator no longer needs the personal data for processing, but the subject requires them for the establishment, exercise, or defense of legal claims.
- The person has opposed processing (other than direct marketing), for the period in which it is verified if the operator's legitimate rights override those of the person.
- Right to Data Portability: The right to receive personal data in a structured, commonly used, and machine-readable format and the right for this data to be transferred by hourheart.com to another data operator, provided the legal conditions are met.
- Right to Object: Can be exercised by sending a request as indicated below:
- At any time, for reasons related to the particular situation of the data subject, that data concerning them be processed under hourheart.com's legitimate interest or public interest, except where hourheart.com can demonstrate compelling legitimate reasons for the processing that override the interests, rights, and freedoms of the data subjects or for the establishment, exercise, or defense of legal claims.
- At any time, free of charge and without any justification, that data concerning them be processed for direct marketing purposes.
- Right not to be Subject to Automated Individual Decision-making: The right not to be subject to a decision based solely on automated processing, including profiling, which has legal effects concerning the data subject or similarly significantly affects them.
- Right to Address the National Authority for the Supervision of Personal Data Processing or the competent courts, to the extent you deem necessary.
For any additional questions regarding how personal data is processed and to exercise the above-mentioned rights, please contact: contact@hourheart.com
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Updated: April 2024