All Sales Are Final Policy
All Sales Are Final Policy
HourHeart.com
At HourHeart.com, we take pride in offering uniquely personalized items that are meticulously tailored to each customer's specifications. Given the custom nature of our offerings, we adhere to an All Sales Are Final policy for all purchases through our website. This policy is rooted in our commitment to ensuring the quality and customization of our products.
Understanding Our Policy
-
Personalization and Customization: Our items are custom-made based on the personalization details you provide. Once your order is placed and confirmed, we immediately initiate the production process to meet your specific needs. Consequently, we cannot accept returns, exchanges, or cancellations.
-
Quality Guarantee: While all sales are final, your satisfaction remains our priority. If your order does not meet your specifications due to an error on our part, or if it arrives damaged, please contact us within 24 hours of receipt. We are committed to rectifying any issues related to our error or product damage.
-
Order Review: We encourage you to carefully review your order details, including personalization specifics like spelling and dates, before submission. The accuracy of this information is crucial for us to deliver a product that meets your expectations.
-
Customer Service: Our customer service team is ready to assist with any questions or concerns regarding your order. Please reach out to us at support@hourheart.com .
-
Changes to Orders: Should you need to modify your order, please contact us within 4 hours of placing it. While we cannot guarantee changes can be made after processing, we will endeavor to accommodate your request.
Acknowledgement
By purchasing from HourHeart.com, you acknowledge and accept our All Sales Are Final policy. This policy underscores our dedication to providing high-quality, personalized products.
EU Consumer Rights Notice
For Our Valued Customers in the European Union:
We comply with EU consumer protection laws and respect the right of withdrawal as outlined in the Consumer Rights Directive, which typically allows EU consumers to return products within 14 days of receipt. However, this right does not extend to goods made to the consumer’s specifications or clearly personalized, which includes all HourHeart.com products.
While the right of withdrawal does not apply, we uphold a strict quality assurance process. If there are any issues due to our error or if the product does not match the agreed personalization criteria, please contact us to address your concerns.
Contact Us
For any inquiries or further clarification on our policies, please do not hesitate to contact our customer service team.